Is this website directly operated by missnails?
How can I order for the products online?

You can place an order online by following simple steps:

  • Log on to the website by visiting
  • Register / log in yourself
  • Choose the products and add to the cart
  • Check the PIN codes for serviceable locations for delivery of the order
  • Choose the payment option
  • Finish the transaction
Are there any special offers for buying online?
  • There are some offers time to time, which appear on the screen while you visit the website.
Are the E-offers applicable on all the items listed?

The E-offers are applicable on all the listed products except for the following:

  • DIVA lipsticks
  • Accessories
How do I use my promotional offer code?
  • The promotional offer code, whenever applicable, is to be used at the checkout stage before choosing the payment option.
What are the various payment options available if I place an online order?

The available payment options are :

  • Cash on Delivery : Available only as per the listed PIN Codes for select locations
  • Pre Payments/ Online Payments: Payments could be made at the checkout stage after the order has been placed. All the major credit cards / Debit cards including Master, Visa & American Express are acceptable
  • Net Banking: This option is available for all the major banks
Is there any minimum amount of purchase for CoD?
  • For choosing the option of CoD, you need to place an order of a minimum value of Rs499/-
For online payments, are the payments secured?
  • The payments made online are fully secured. A stringent procedure is followed, which helps in protecting the confidentiality, security and integrity of the data stored on the system. The website encrypts all the credit card numbers and other personal information using Secure Socket Layer (SSL) technology and provides a secure transmission of all the data.
Can I make the payments through cheque at the time of receiving the order?
  • We don't accept cheques. The payments are to be made only by cash if a CoD option is chosen.
Is the loyalty card applicable for online purchases as well?
How do I become a member of the Loyalty Card scheme?
  • To become a loyalty card member, you are required to do a minimum purchase of Rs2500/- in one go.
How can one earn point through Loyalty Card?
  • A Loyalty card holder can earn the points by making the purchase from any of the missnails Exclusive stores or online portal.
How can I redeem my points earned on my Loyalty card?
  • You can redeem the points only after you have accumulated a minimum of 250 points.
How can I contact Customer Services?
  • For contacting Customer Services, you need to write to us at
What is an E-Gift Card?
  • An E-Gift is a E-Gift Card with a specified value, which could be given as a present, to be further utilised towards purchasing beauty products, available on
How can I buy and E-Gift Card?

An E-Card can be purchased by following the simple steps:

  • After logging on to the website, click on the E-gift option
  • Choose or specify an amount as per your choice
  • Fill in the details in the space available
  • Make the payments and finish the transaction.
What if the value of the Products ordered in exchange for the E-Gift Card is higher than the value of the E-Gift Card?
  • In case the value of the products is higher than the E-Gift Card, then you would be required to pay the remaining amount through online payment mode.
What if the value of the Products ordered in exchange for the E-Gift Card is lower than the value of the E-Gift Card?
  • In case the products ordered are of less value than the E-Gift Card, then the remaining amount will automatically be retained under the same E-Gift Card number.
I have an E-Gift Card. Can I further gift it to someone?
  • An E-Gift is a Gift Card with a specified value, which could be given as a present, to be further utilised towards purchasing beauty products, available on
How will I know about the expiry date and amount available on my e-Gift Card?

To get the information on the validity of the Card and the amount available, please follow simple steps:

  • Click on E-Gift Card to visit the page
  • Go to Check Balance
  • Enter your card details
  • Press enter on "Get Details"
Is there a validity of the e-Gift voucher?
  • Yes. The e-Gift Voucher is only valid for one year from the date of purchase.
Where all can I buy missnails products near me?

missnails products can be bought from the following places:

  • missnails Exclusive Stores
  • Select outlets of Lifestyle, Shopper Stop, Pantaloon
  • A an authorized general store near place of residence
Do you have an App available?
  • Yes. We have an app which can be downloaded on android and IOS platforms
Do you ship internationally?
  • Currently we have the facility of shipping only in India.
What are your shipping charges?
  • At present, there are no shipping charges. Shipping is done free of cost as a goodwill gesture from the Company.
How can I apply for a job with missnails?
  • If you are keen on working with missnails then please do send in your curriculum vitae at the e-mail ID
How do I keep myself posted on the latest offers?
  • Please register yourself by visiting to subscribe to our e-mailers for latest news on e-offers, new product launches etc.
How do I order the product which is out of stock?
  • In case a particular product of your choice is out of order then you can write to us at to enable our team to revert to you as and when the product arrives. Post that you can order for the product online.
Can I return the product once it has been delivered to me?
  • There is no return policy for taking the products back after they have been delivered.

Disclaimer: missnails reserves the sole right and it is at the sole discretion of missnails to update, change or modify the pricing, terms and conditions and / or discontinue the product without prior notice.

Copyright © 2018 Miss Nails